Terms of Service

Acceptance of Terms

By accessing and using the WelcomeAide website (welcomeaide.com) and its services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

About Our Services

WelcomeAide Society provides information, resources, and AI-powered guidance to help newcomers navigate settlement services in Canada. Our services are provided free of charge and are intended to complement, not replace, professional settlement advice and services.

Disclaimer

While we strive to provide accurate and up-to-date information, WelcomeAide does not guarantee the completeness, accuracy, or timeliness of information provided through our website or AI Navigator. Our services are for informational purposes only and do not constitute legal, medical, financial, or immigration advice. Always consult with qualified professionals for matters relating to immigration, legal rights, healthcare, or financial decisions.

AI Navigator Limitations

Our AI Newcomer Navigator is a technology tool that provides general information and guidance. Users should be aware that:

• AI-generated responses may not always be perfectly accurate or complete
• The Navigator cannot provide personalized immigration or legal advice
• Information may become outdated as government programs and policies change
• The Navigator is not a substitute for professional settlement workers, lawyers, or other qualified advisors

AI Improvement and Data Use

By using WelcomeAide's tools such as the resume builder, cover letter generator, and AI chat assistant, you may choose to opt in to allow the information you provide to be used to improve our AI systems and better support future newcomers. This is entirely optional and can be toggled when using our tools. If you opt in, your data is stored securely and used solely to improve the quality of assistance we provide to the newcomer community.

User Conduct

When using our website and services, you agree not to:

• Use our services for any unlawful or harmful purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website or services
• Collect personal information of other users

Intellectual Property

All content on the WelcomeAide website, including text, graphics, logos, and design elements, is the property of Welcome Aide Society or its licensors and is protected by Canadian copyright law. You may share our content for non-commercial purposes with proper attribution.

Limitation of Liability

WelcomeAide shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services. Our services are provided "as is" without warranties of any kind.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Contact

For questions about these Terms of Service, please contact us at [email protected].